Key information
- Location: Edgecliff, Sydney (Monday, Tuesday and Thursday in office, Wednesday and Friday working from home)
- EFT: Full time or part time (approx 75%)
- Team: Advisory Services
- Reports to: Director, Advisory
- Direct reports: N/A
Organisational Purpose: Social Impact Hub
To mobilise people, organisations and capital for good. Through advice, education, mobilising funding and ecosystem building, we build capacity to amplify impact.
Social Impact Hub values
We are a small, hard-working and passionate team at the Social Impact Hub. We seek someone who fits our values and culture. Our values are:
- We have our finger on the pulse
- We’re truly collaborative
- We keep it real
- We push the boundaries of what’s possible
Role Description
The Advisory Services Coordinator plays a key role in supporting the delivery of client projects and the smooth operation of the Advisory Services team. This role ensures our projects run efficiently, our clients have an exceptional experience, and our systems and data are accurate and up to date.
Working closely with the Director of Advisory Services, you’ll provide coordination, project administration, CRM management, reporting, and business development support. You’ll also liaise with our network of consultants — the Professional Impact Network (PIN) — and help ensure our client engagements are delivered seamlessly.
This is an ideal role for someone who loves bringing order to complexity, enjoys working in a small, high-performing team, and wants to contribute to a more impactful world.
Key Responsibilities
Responsibilities include:
- Support the end-to-end delivery of advisory projects, including project setup, client communications, contracts, invoicing, and milestone tracking.
- Manage and maintain our CRM (Zoho), ensuring data accuracy and supporting the development of dashboards and reports.
- Support business development activities — identifying leads, maintaining pipelines, preparing proposals, case studies, and capability materials.
- Coordinate client and consultant onboarding, including contracting, information management, and logistics for meetings and workshops.
- Support data management and reporting, including quarterly activity and impact reports.
- Assist with content creation for marketing, newsletters, and case studies.
- Contribute to continuous improvement by helping optimise our systems, tools and templates.
- Optional: Manage smaller advisory projects independently as skills develop
Key working relationships
Internal
- Advisory team
- Marketing team
- Education team
- Professional Impact Network
External
- Existing Social Impact Hub clients
- Prospective Social Impact Hub clients
- Existing and potential Social Impact Hub funders
What we're looking for
Essential:
- Advanced Proficiency in English is a pre-requisite.
- Minimum 5+ years’ experience in a similar role – experience in coordinating / managing projects.
- Demonstrated experience in client /customer service, stakeholder engagement, or project delivery in a professional or impact setting.
- Understanding of project management fundamentals – planning, status reporting, action tracking and follow up.
- Demonstrated experience managing multiple responsibilities with competing deadlines.
- Excellent time management and self-organisation skills with the ability to manage competing priorities.
- Proficiency in preparing reports, presentations, and other deliverables for internal or external audiences.
- Ability to work effectively independently and in a team environment, with evidence of collaboration and contribution to shared outcomes.
- Strong written and verbal communication skills, with the ability to adapt style to different stakeholders.
- Professional client etiquette.
- Service and results oriented with strong attention to detail, organisation and prioritisation across multiple accounts/projects
- CRM literacy, strong IT and knowledge management skills and ability to learn new systems (we use Zoho One) and processes.
- Confident in Excel, PowerPoint, template development and change control – willing to research and self-teach new skills.
Desired:
- Knowledge of the social sector and at least one of the Social Impact Hub’s areas of work is preferred (i.e. impact investing, enterprise education, social enterprise development, impact measurement, philanthropy, corporate social responsibility).
- Tertiary studies in Social Impact or equivalent
- Familiarity with Zoho One
What you'll get
Social Impact Hub employees have access to:
- Salary sacrifice benefits
- Team wellbeing and engagement program, including access to team health and fitness opportunities
- Phone allowance
- A comprehensive learning and development program, including monthly training and an annual individual learning and development budget. As a learning organisation, we take learning seriously and there are plenty of amazing experts to learn from, and programs to participate in.
- A dynamic and supportive work environment where you can make a difference
- A buddy/mentor amongst the team
- A career pathway to progress into Project Management roles.
