Introduction
Greatest Good is a social enterprise and Certified B Corp connecting conscious consumers with for-purpose organisations (social enterprises, charities and other NFPs, B Corps). We are a digital ecosystem offering a directory, community and marketplace that helps conscious consumers to find, engage with, and support for-purpose organisations tackling the social and environmental issues they care about.
Overview
We are seeking a passionate and experienced Magento E-commerce Coordinator to create positive social impacts. You must have Magento ecommerce experience.
This is a technical hands-on position, handling the day-to-day digital and back-end tech requirements. You will be responsible for a wide scope of commerce functions including optimising the technology and interfaces, uploading and modifying products, implementing content, conversion rate and performance improvement initiatives.
The role increases the awareness of Greatest Good, its digital ecosystem and service offering, and ultimately, the social impact of Greatest Good and it’s members. You will assist consumers and organisations to connect to and engage with the ecosystem, including on-boarding and ongoing support as required. Consistent with working for an early-stage firm, you will have lots of variety and get involved in a range of projects and ongoing tasks.
You will be instrumental in ensuring we are on a journey of continuous improvement by exhibiting a curious nature that leads to growth and improvement on our websites that sets the tone for a true customer-lead online user experience.
This is a casual position of 1-2 days per week, with flexibility on days/hours.
The role(s)
· Maintaining the front and back end of the digital ecosystem - a combination of website, marketplace and posts
· Putting the customer first in every decision with demonstrated experience of improving the conversion rate and the overall online customer journey
· Managing the set up and maintenance of all products, services and posts, including assisting for-purpose organisations and service provider members with onboarding and ongoing activities
· Ensuring product and other content is accurately represented and optimised for the customer journey, with SEO, SEM and copy writing across product descriptions and website pages as required, including sourcing relevant imagery as required
· Playing an active role in identifying valuable site enhancements
· Creating and testing all enhancements and core releases across the website and digital ecosystem
· Driving growth and customer acquisition strategies
· Managing, analysing and reporting on key web performance metrics, providing actionable insights on customer patterns and behaviours to improve and achieve business KPI’s and marketing strategies
· Project analysis, recommendation and implementation of complementary/integrated business tech solutions
Your experience
· MUST HAVE Magento ecommerce experience
· Ecommerce qualifications, plus at least 2 years relevant work experience working on digital platforms and marketplaces
· Shopify and other ecommerce tools and apps experience preferred
· Experience using meta data for SEO including Meta product classifications, Google Analytics, Google Tag Manager and other Google products
· Proven ability to capture and collate data in a presentable and useful way, combined with desire to turn analysis into measurable results is essential
· Strong competence with Microsoft Office (Word, Excel, Outlook) and Canva
· Proficiency in light HTML coding, web, CMS, layout, user experience, A/B testing, identifying target audiences and driving website traffic, engagement, results and reporting
· Experience in optimising website UX including via landing pages and user funnels
· Demonstrated experience balancing data driven decision making with creating problem solving
· Experience with predictive intelligence tools
· Experience with CRM or similar database environment, as well as EDM
· Copywriting experience, including content creation across websites, social media platforms and newsletters
Application process
Please submit your resume and a covering letter to community@greatestgood.com.au outlining:
· Your interest in the role
· An overview of your qualifications and experience
· Your preferred working days/hours
· Your salary expectations
· Applications received without a covering letter will be rejected.
Applications close Monday 27th May 2024
Short-listing of candidates commences immediately, so please do not delay submitting your application.
Research consistently suggests that while males apply for jobs when they meet on a small amount of the criteria, women and other marginalised groups tend to only apply when they check every box. So, if you think you have some of the experience (including Magento experience) but can’t tick every box, please apply - focusing on the things you can do. We'd love to have a chat and see if you could be a great fit.
Note: To be considered for this role, you must live in and have the right to work in Australia. Only shortlisted candidates will be contacted.
