About this opportunity
Support FMCG clients create positive change by managing their TerraCycle recycling programs to engage more consumers to recycle their used products
About us
TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse.
Across 21 countries, TerraCycle is on a mission to rethink waste and develop practical solutions for today’s complex waste challenges. The company engages an expansive multi-stakeholder community across a wide range of accessible programs, from Fortune 500 companies to schools and individuals, and has raised over $44 million for schools and nonprofits since its founding more than 15 years ago. In 2019, TerraCycle launched Loop to enable brands, retailers, and consumers to move from a disposable to durable supply chain, and further the circular economy.
TerraCycle has received hundreds of awards and recognition and has been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com, New York Times, Forbes, Time, and thousands of others.
The Role
We are looking for a personable, organised, and commercial, Account Manager to manage a portfolio of corporate brand partners’ (clients), recycling programs with TerraCycle. You will be working closely with our Business Development team to onboard new clients, our Marketing team to deliver campaigns that promote the client programs, and our Operations team to troubleshoot recycling program queries and develop innovative products with the waste we collect.
This is a permanent full time position reporting to the Head of Brand Partnerships and Retail.
You will be responsible for:
RELATIONSHIPS
- Managing a portfolio of key brands to maintain service levels and drive engagement of consumers with our recycling programs
- Leverage your knowledge and expertise of clients’ business, industry, competitors, etc. to provide exemplary service, and build lasting business relationships
- Liaison with global counterparts to maintain consistent delivery of programs across TerraCycle globally
PROGRAM MANAGEMENT & GROWTH
- Support with the onboarding of new clients brought on by our Business Development and Retail Sales teams
- Develop aesthetic client-specific presentations
- Liaising with our internal Public Relations, Marketing, and Operations teams to deliver to the service agreement, ensuring client expectations are met as well as driving program growth
- Support accurate program information dissemination to clients and consumers including resolution of issues or queries raised through the customer service portal
- Manage client expectations and prioritise requests across a range of different account structures to ensure consistency, quality, and timeliness of deliverables for assigned accounts.
- Drive program growth by establishing and executing activation strategies and identifying opportunities for additional reach of existing programs
- Identify new, profit generating opportunities for TerraCycle
- Manage and negotiate program contracts and budgets including invoicing and payment support as needed
- Liaising with our US-based Legal team to manage contract negotiations and renewals
REPORTING
- Reporting on program results including analysis of volumes collected, processed, and cut through of campaign activations, in collaboration with our Operations, Marketing, and Communications teams
- Maintain accurate client and program notes with records of past campaigns, service agreements, and reporting, to support continuous improvement of our product and services
You’re passionate about using your relationship skills to make a positive environmental impact through influencing FMCG organisations to act more sustainably. You’ll have:
- A Bachelor's degree in business, marketing or communications
- 2-3 years of experience in Account Management and/or Brand Management
- Demonstrated experience in project and stakeholder management with keen attention to detail
- Experience in a growth / sales / business development role
- Experience managing multiple accounts and deliverables of a variety of sizes and lead times
- Problem-solving, strategic thinking skills.
- Strong experience with Microsoft PowerPoint, Word, and Excel, and Google Suite
- Exceptional verbal and written communication skills, ability to prepare clear and concise client-ready documents
- Ability to navigate changing circumstances in a dynamic start-up- style environment
- A demonstrated interest in sustainable/green business
- High energy, positive entrepreneur and fun team player who can collaborate cross-functionally
What we offer
- Entrepreneurial start up environment with global growth opportunities
- Annual bonus gift
- Flexible work hours
- Flex Fridays, compressed working week with half-day off on Fridays
- 2 paid volunteer days off per year
- 2 working from home days per week
- Generous parental leave package
- Vegan lunch provided at the office
- Happiness manager-led regular social activities
- Dog friendly office
- Casual dress code
- Mental health sick days
- 1 week work from anywhere policy
- Endless recycling options!
TerraCycle is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We encourage applicants from all backgrounds.
