Platform Service Terms

Using our Platform

9. You must use our Platform in line with these Terms

• Accessing our Platform or registering a GG Account does not grant or transfer you any rights in our Platform.
• Registering a GG Account and complying with these Terms gives you a limited licence to use our Platform for your own personal or business use, as set out in the Terms that apply for your membership type.

10. Community Platform Guidelines

We expect people to treat the GG Community with respect, so we don’t tolerate bad behaviour on our Platform or in our Community

Engaging in or allowing unacceptable activities on your GG Account may result in us reporting you to relevant authorities and/or removing or restricting access to our Platform without notice.

The following is a list of activities which are not permitted on our Platform.

This list is not exhaustive, and we may provide further guidance or more specific details that you need to follow in other policies we notify you of from time to time.

• Act legally and appropriately
  • When you use our Platform and Content, you must not do (or try to do) anything unlawful or which we reasonably think is inappropriate or might damage our reputation or is prohibited by any laws applicable to our Platform.
  • You must not breach intellectual property rights (including uploading an item or any content to a Frontend Store that infringes Intellectual Property rights), or an individual’s privacy (including uploading private or personal information without that individual's consent) or any other of the legal rights of individuals or organisations.
  • You must not ask for or receive donations via our Platform unless you are an appropriately registered charity with deductible gift recipient (DGR1) status, as displayed on the ACNC register of charitable organisations.
• Don’t harass or spam the GG Community
  • You must not send any unsolicited commercial messages or spam to our Platform or to GG Community members directly.
  • You must not send any material that is, in our reasonable opinion, misleading, inaccurate, defamatory, racist, obscene, threatening to our Platform or to GG Community members directly
• Don’t damage or interfere with our Platform or systems
  • You must not upload files that contain viruses that may cause damage to our property or the property of other individuals or organisations;
  • You must not attempt to circumvent our Platform functionality or otherwise avoid paying legitimate Fees or charges.
  • You must not engage in activity that negatively impacts our systems or our supplier systems or network security.
  • You must not scrape our Platform or otherwise harvest or collect information from our Platform without our consent.
  • You must not modify our Platform, or knowingly send viruses or other disabling features that may damage or interfere with our Platform.
• Don’t misuse our Platform or Content without our permission
  • You must not use our Platform and Content in a way that competes with our business or breaches our IP rights.
  • You must not sell or re-use our Content, our Platform, or any part of our Platform for commercial purposes.
  • You must not re-post our Content in full elsewhere.
  • You must not change, edit, copy, or use, in whole or in part, our Platform or any of our Content (except for those sections of our Platform that we allow you to edit).
  • You must not breach IP rights connected with our Platform or Content, including changing our Content, causing a Resource to be added to another Site or creating derivative works from our Content.

11. Fees for using our Platform

Fees: Conscious Consumers

• We do not currently charge Conscious Consumers a Fee to use our Platform.

Fees: For-Purpose Organisations and Service Providers

• For-Purpose Organisations and Service Providers must pay us Fees to use our Platform.
• Our current Fees are on our Platform and listed in Australian currency (AUD).
• For ease of reference, our Fees are shown including and excluding GST as marked on our Site.

Subscription Fees

• Depending on the Subscription Plan you select, we charge you a monthly or annual Subscription Fee for access to and listing your organisation and its products/services on our Platform.
  • Current Subscription Fees and relevant inclusions for For-Purpose Organisations and Service Providers can be found on the relevant Become a Member page available on the Platform home page and are updated from time to time.
  • If you commit to an annual Subscription, we offer a discounted Subscription Fee.
  • See also the Ending your Membership and leaving our Platform section for more details on minimum commitments.
• Subscription Fees help us cover the costs of onboarding you onto our Platform, maintaining our Platform functionality, and providing various Services to you that are included with your membership.

Transaction Fees

• For each Transaction via our Platform, we deduct a flat 5.5% Transaction Fee (including GST) from the proceeds of that Transaction, excluding any additional shipping or delivery costs.

For example, if a Transaction is $100 including GST, we will deduct $5.50

Other Fees and new Fees

• We may run different campaigns or promotions from time to time. These opportunities may also have different Fees if you decide to participate.
• We may add new Fees from time to time but will give you reasonable notice if we do.

Changing our Fees

• We might update our Fees from time to time, see the Changes to these Terms or to our Platform section for details.

12. If you don’t pay us Fees or otherwise owe us money

What happens if you owe us money?

• If you owe us money and haven’t paid that money, we might restrict your access to our Platform or to certain features, or we may remove your Listing or Platform access or Frontend Store until all Fees, or other payments are paid in full.
• We may deduct or set-off money held by us on behalf of a GG Community member against amounts we owe to that GG Community member.

For example, if a For-Purpose Organisation owe us $200 because of a refund or return issue, and they make $500 in Sales via our Platform, then in addition to our usual fees, we can keep $300 of the sales revenue to cover what they owe us.

• If the money we hold is not enough to deduct our due and payable Fees, then we can charge the difference to a Nominated Credit Account.

For example, if a For-Purpose Organisation does not have enough sales revenue to cover the Transaction Fees for a new Transaction, we can charge the difference to the For-Purpose Organisation’s Nominated Credit Account.

13. Accuracy, completeness and timeliness of information

Our Platform contains material from GG Community members

• The information on our Platform is made up of information we provide, our Content and information from others in the GG Community.
  • We don’t review all the content that GG Community members make available on our Platform, so we can’t promise that it is accurate or up to date.
  • If you see something you think is incorrect or inappropriate, please let us know so we can investigate.
• Information on our Platform is offered as general information only and may not be suitable for your circumstances.
• If parts of marketing material or specifications are important to you, we suggest that you confirm this with the relevant GG Community member or an independent source, such as an annual review document or auditor report.

For example, if you are a Conscious Consumer and a recycling claim is important to you, you might want to confirm the details of the packaging and product lifecycle with the For-Purpose Organisation directly.

• Whilst Content that we put on our Platform is accurate to our knowledge when we post it and we aim to keep material and information up to date, we are not responsible for content on our Platform that is inaccurate or incomplete, or provided by others in the GG Community.

14. Platform security

The internet is not secure so please be careful with information you submit

• We have systems & processes to store and manage information, but in general the internet and our Platform may not be 100% secure.

Security of your systems are your responsibility

• We are not responsible to you or anyone else if interference with or damage to your computer systems occurs in connection with using our Platform or a linked website.

15. Using our Content and Intellectual Property

Ownership of Intellectual Property (IP)

• We own or licence all rights (including intellectual property rights) on our Platform and all Content.

Using our Content as part of our Services and our Platform

• Our Platform has materials, information, and Content which we and our GG Community members spent time and energy crafting for the greatest good.
  • We grant you a limited license to make use of our Intellectual Property within our Content and our Platform to the extent needed for you to use our Platform and Services in line with these Terms.
  • Unless we give you permission, you mustnot copy or create derivative, imitative works of our Content or Platform, or sell or claim ownership to our Content or Platform
  • In addition to being annoyed with you, if you misuse our Platform or Content, we may take action to protect our rights without further notice to you.
• As part of the Services we supply, we may include access to some of our own Content.
  • We don’t guarantee a specific type of Content will be available for a set length of time and some Content is only available on a limited or single-use basis.
• If you have questions or want permission to use Content or be part of our Platform, we would love to talk about doing good with you.

User Content you post to our Platform

We may let you post or submit information or content to our Platform (User Content).

• If you post content to our Platform, you grant us a broad global, royalty-free licence to use that content as we see fit.

For example, repurposing comments you make on an article on our Platform, or posting details of a fund-raising event you are holding.

• This means we might use & publicly display your User Content on our Platform, and in our newsletters and social media posts.
• If you make User Content available on our Platform, you are fully responsible for it.
• We don’t endorse or approve, and are not responsible for, any User Content.
• If we allow you to post any information to our Platform, we have the right to take down this information at our sole discretion and without notice.

Testimonials and feedback you give us

• If you give feedback in a public forum, you give us permission to use that content and related personal information publicly.

For example, we may take a screenshot of a positive Google review or Instagram story and use that material to promote Greatest Good.

• If you send private feedback, you give us permission to use that content anonymously on our Platform. We won’t attach private feedback to you by name without getting your permission first.
• If you give permission and later change your mind, let us know and we’ll make reasonable efforts to remove it.

16. Results from using our Platform and Services

Your results depend on many different factors

• We cannot and do not guarantee particular personal or organisational outcomes from accessing or purchasing from our Platform, buying our Services or becoming a GG Community member.
• Your outcomes depend on many different factors including:
  • current audience size and interest in your social or environmental impact,
  • resources, systems, and team members you have available to create assets and drive traffic to your page on our Platform,
  • accuracy and completeness of information you provide us, and other factors.

17. We use reasonable care and skill

We use reasonable care and skill to deliver our Platform and Services to you, however you agree that:

• We cannot and do not promise our Platform, Services or Content will be continuously available or fault free;
• If things outside our reasonable control impact on our ability to supply our Services, you agree we are not responsible for impacts on you as a result; and
• Services and related content are provided in good faith, based on information you provide us, and you are responsible for your use of our Services.

For example, if your team don’t follow instructions correctly and don’t submit accurate information so your Frontend Store page updates are delayed and you miss out on a busy sales period, we’re not responsible for that outcome.

• You understand that changes in your product / market mix, external environmental trends, strategic developments in your chosen market, and other factors might mean that our Platform is not creating the impacts you envisiged, despite our best efforts.
• You agree that you use our Platform at your own risk.

18. Paying for losses and limiting liability

If you cause us loss, you’ll need to compensate us

• You must pay us for any loss you cause us that arises from your use of our Platform or your breach of these Terms (such as misusing our Platform).
• To the extent allowed by law, you must pay for costs we incur caused or contributed to by:
  • inaccurate or misleading info you give us,
  • your breach of these Terms or our other policies,
  • your breach of any applicable laws or regulations, or
  • your use or misuse of Services or our Platform.

For example, if you misuse our Platform by selling something illegal or in a misleading way and we suffer loss, you will need to pay us for that loss.

Limiting our liability to you

In Australia, all goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms restricts consumer laws that may apply to your Purchases on the platform or of our Services.

• To the extent allowed by law, we exclude all liability for claims by you or a third party for all forms of indirect loss or damage, including loss or inaccuracy of data or loss of business profits or revenue.
• Unless we directly cause your loss through negligence or wilful misconduct, we are not responsible for loss from you using our Platform or Services (or inability to use).
• Where we can’t exclude liability, our total liability to you is limited to us re-supplying the relevant Service to you or, if applicable, paying to you the cost of paying someone to re-supply the relevant Services to you.

Limiting our liability in relation to Transactions on our Platform

• When you transact on our Platform, you enter a separate contract and so to the extent allowed at law, we exclude all liability in relation to goods and services sold via our Platform.
  • To the extent we have any liability to a Conscious Consumer in respect of such goods and services our liability is limited to the amount paid by the Conscious Consumer for the relevant product or service.
  • You agree that we are not liable to you in respect of the acts or omissions of other Platform users or GG Community members and that we cannot and do not guarantee the quality, safety, or legality of goods and services offered via our Platform.
  • You agree that, subject to our rights to intercede under these Terms, you are responsible for enforcing the terms of any sale and purchase agreement formed under these Terms.