TELUS Health Worker Mental Health Support Helpline

Mental health, once a topic seldom discussed, is now recognised as essential to fostering a productive, innovative, and harmonious environment. Supporting mental health in the workplace is not just a moral imperative; it is a strategic necessity that benefits individuals and organisations alike.

Understanding the impact of mental health in professional settings

Mental health challenges, ranging from stress and burnout to anxiety and depression, affect millions of employees globally. According to the World Health Organisation (WHO), depression and anxiety disorders cost the global economy approximately USD $1 trillion annually in lost productivity. These staggering numbers highlight the profound impact of mental health on work life, as well as the urgent need for proactive support systems.

A workplace that does not adequately address mental health issues risks reduced employee engagement, absenteeism, and even turnover. Conversely, businesses that prioritise mental health see marked improvements in morale, loyalty and overall performance. Employees who feel valued and supported are more likely to thrive, both personally and professionally.

Creating a culture of support

The foundation of workplace mental health lies in fostering a culture of empathy, openness and support. Organisations must shift from seeing mental health as a personal issue to recognising its collective impact. This means investing in resources, policies and practices that empower employees to seek help without fear of stigma.

Key steps in cultivating such a culture include:

• Education and awareness: Providing training for managers and employees about mental health, its signs, and how to address it effectively
• Open communication: Encouraging conversations about mental health and normalising discussions that were once considered taboo.
• Access to resources: Offering tools and services that support mental health, such as counselling programs and helplines.
• Leadership commitment: Demonstrating that mental health is a priority through visible actions and alignment with organisational values.

The TELUS Health Mental Health Line: A free lifeline for employees in Victoria

Recognising the importance of mental health support, TELUS Health has launched its Worker Mental Health Support Helpline – a dedicated service designed to help employees navigate their mental health journey. This resource is a critical part of fostering a healthier workplace and ensuring that individuals have access to timely and confidential care.

What is the TELUS Health Mental Health Support Helpline?

The TELUS Health Worker Mental Health Support Helpline is a free, professional, 24/7 service supporting workers in small- and medium-sized businesses with less than 200 employees in Victoria. Whether someone is struggling with stress, anxiety, relationship challenges or workplace issues, they can call the helpline for expert guidance and support.

Features of the TELUS Health Mental Health Support Helpline

• Free: The helpline is fully funded and free for eligible workers. There are no costs for calling the hotline or accessing support
• Accessible care: Employees can connect anytime, anywhere, ensuring help is always within reach
• Confidential: All interactions are private, fostering trust and encouraging individuals to seek assistance without fear
• Expert support: Calls are handled by trained professionals who specialise in mental health and wellbeing
• Proactive assistance: Employees receive advice, coping strategies, and, if needed, referrals to additional resources.

Moving forward with purpose

As we navigate the complexities of modern work life, one fact remains clear: mental health cannot be an afterthought. It must be integral to how organisations operate, grow and care for their teams. Resources like the TELUS Health Mental Health Support Helpline exemplify the kind of innovation and action needed to create workplaces where everyone can thrive.

The journey toward mental health awareness and support is ongoing, but with tools, commitment, and compassion, it is a journey that promises profound rewards. By prioritising mental health, organisations can create a brighter, healthier, and more sustainable future for employees and the communities they impact.

Learn more about the TELUS Health Worker Mental Health Support Helpline.